General conditions of sale
The website www.aniravbrand.com (hereinafter, the “ Site”) is owned and managed by the sole proprietorship Anirav di Valentina Rago, CF and VAT number 14012720968, with headquarters in Milan, Via Sirte 11 (hereinafter, “ Anirav Brand”).
Anirav Brand announces that all its products are entirely handmade by local artisans. Therefore, any small differences in the products themselves, their designs and colors, as well as their packaging, even compared to the photographs on the website and other channels attributable to Anirav Brand, are not defects but rather the precious hallmark of authentic production, a symbol of uniqueness and inestimable value that makes each piece unique and unrepeatable.
1. SUBJECT
1.1 These General Conditions of Sale (hereinafter, “ GTC”) apply to all orders placed via the Website www.aniravbrand.com by any Customer, as defined in the General Conditions of Use of the Website , in favor of Anirav Brand and fully regulate all existing and future supply relationships that exist and will exist between the Customer and Anirav Brand.
1.2 These GTC are published in the “ General Conditions of Sale” section of the Site and are considered to be known and accepted, even if not signed, by simply accessing and using the Site and in any case by simply sending the order.
1.3 In the event that one or more clauses of these GTC are declared null, invalid, ineffective or illegitimate, in whole or in part, by the judicial authority, this will not affect the validity and effectiveness of the other clauses or of the remaining part of the aforementioned clause.
2.ORDERS
2.1 Each order relating to products sold by Anirav Brand via the Site (hereinafter, “ Order/Orders”) must be sent via the appropriate section of the Site.
2.2 Anirav Brand will accept Orders up to the maximum number of available pieces indicated for each product.
2.3 Under no circumstances will Anirav Brand be obliged to sell its products to the Customer before having received confirmation of payment and the actual crediting of the consideration, and in any case before having sent the order confirmation, as provided for in the following art. 2.5.
2.4 All Orders are irrevocable and binding and cannot be cancelled by the Customer.
2.5 Orders will become binding for the Anirav Brand only following the issuing of the order confirmation which will occur following the actual receipt of payment.
2.6 In the event that full payment for the Order is not actually received within 2 days of placing the Order , the Order will be suspended and the goods covered by the Order will be made available for sale to others.
Consequently, Anirav Brand does not guarantee the Customer the actual availability of the products ordered in the event of payments made after 2 days from placing the Order.
Customers who make late payments will have to wait for the products originally ordered to be available without this implying any breach of contract by Anirav Brand.
3. RIGHT OF WITHDRAWAL AND RETURN
3.1 Pursuant to the Articles 52 et seq. of the Consumer Code and subsequent amendments, the Customer may exercise the right of withdrawal, in the manner and within the terms set out in the following articles.
3.2 Consumer Customers who, for any reason, are dissatisfied with their purchase have the right to withdraw from the contract without penalty and without specifying the reason, within 14 days of receiving the Order. The right of withdrawal must be exercised by activating the return procedure, as indicated on the Site and/or communicated by Anirav Brand.
3.3 The Customer must ship the products of the Order for which he/she has exercised the right of withdrawal referred to in the previous articles 3.1 and 3.2 to Anirav Brand in via San Vittore 11, Milan, within 5 days from the date of activation of the return procedure.
3.4 All costs of returning products are the sole responsibility of the Customer.
3.5 All products must be returned in the same condition as received, complete with original packaging and any additional parts that were part of the original packaging.
3.6 Anirav Brand will accept returned products, reserving the right to verify that they have been returned in their original condition, in accordance with the provisions of the previous Article 3.5, and that they have not been used. Only if the product(s) are returned in such conditions, Anirav Brand will refund the amount paid by the Customer for the purchase of the returned products.
3.7 Anirav Brand reserves the right not to refund or to refund only partially the amount paid by the Customer for the returned product(s) if the same are not returned in compliance with the provisions set forth in the previous articles 3.5 and 3.6.
4. SHIPPING - QUANTITY
4.1 The Order will be shipped within 6 working days of receiving payment.
4.2 The arrival times of the goods depend on the transit times of the shipments depending on the destinations and the courier used for the shipment of each Order.
4.3 The shipping and delivery times indicated for the Order are not binding; they are merely indicative and constitute only a reference for the parties. Anirav Brand will do everything reasonably possible to comply with these terms.
4.4 In any case, Anirav Brand will not be liable in any way for delays in shipping and delivery of the Order caused by (i) force majeure or (ii) failure by the Customer to communicate adequate instructions for delivery of the Order.
4.5 In any case, if Anirav Brand fails to deliver the Order, Anirav Brand's liability will be limited to the refund of the price paid by the Customer for the specific Order.
5. PRICE-PAYMENT
5.1 The prices indicated on the Site may not include the costs of preparing and packaging the goods and shipping costs (which will be indicated to the Customer during checkout).
5.2 The total price of the Order, including shipping costs, will be indicated during checkout, before the Customer proceeds to confirm the Order.
5.3 In the case of an Order for export to non-EU countries, the indicated price will be understood to exclude VAT (which the user will have to pay, if applicable, using the methods and at the rate specific to the country of destination, upon delivery of the Order), customs duties and charges and shipping costs.
5.4 Payments must be made using one of the methods provided by the Site:
- Credit or debit card
- PayPal
- Apple Pay
- ShopPay
- Google Pay
5.5 Payment will be confirmed only following the effective and full crediting of the price to Anirav Brand.
6. RETENTION OF TITLE – RISKS
6.1 Ownership of the Ordered Products will pass to the Customer only upon full payment of the price. Payment is considered made only when the relevant amount is available to the Anirav Brand as set forth in the previous Article 5.5.
6.2 From the moment of delivery, the Customer will bear all risks of loss and damage to the products subject to the Order.
6.3 Any deposits paid by the Customer on the price of the Order may be permanently retained by Anirav Brand as a penalty.
7. WARRANTY
7.1 Anirav Brand excludes any guarantee of suitability, adaptability or compatibility of the products with respect to the needs and requirements of the Customer which do not conform to the very nature of the products.
7.2 It is the Customer's sole responsibility:
- choose products based on their technical characteristics;
- ensure that the products are suitable for the use for which they are intended;
Any guarantee is excluded in the event of failure by the Customer to comply with the provisions of this article.
7.3 Anirav Brand's warranty on the products is expressly excluded in the event of:
- modifications or alterations made by the Customer to the products;
- incorrect use, irregular storage of the products;
- deterioration/wear of the products.
7.4 The guarantee is also expressly excluded in the event of:
- discrepancies in shades/patterns compared to the images on the Site;
- minor irregularities in the stitching of the products, considered acceptable according to industry standards.
7.5 To the fullest extent permitted by law, any further warranty other than that set forth in these GTC is excluded.
8. CHECKS UPON ARRIVAL OF THE ORDER - COMPLAINTS
8.1 All products must be examined and checked by the Customer upon receipt of the Order, in order to assess the integrity of the packaging and the products themselves. If any damage is detected to the packaging or products, the Customer must immediately inform Anirav Brand.
8.2 The Customer, under penalty of forfeiture, must inform Anirav Brand in writing, by email to info@aniravbrand.com, of any defect or non-conformity of the products that is recognizable upon reasonable inspection (obvious defects and faults), within 8 (eight) days of receiving the Order (or within the longer term provided for by the Consumer Code, in the case of a Consumer Customer), without prejudice to any claims against the carriers. Failure to do so will result in forfeiture of the rights, and Anirav Brand will no longer be responsible for defects or non-conformities in the delivered products.
8.3 In the event that the delivered products are non-compliant or defective for reasons not attributable to the Customer and such defects and non-conformities are not detectable upon reasonable inspection, the Customer must inform Anirav Brand, under penalty of forfeiture, within 8 (eight) days of discovering the defect. Otherwise, Anirav Brand will not be liable for hidden defects and faults.
8.4 In the case of a Consumer Customer, it is specified that under no circumstances will Anirav Brand accept complaints nor can it be held responsible for defects or non-conformities of the products that become recognizable or are discovered more than 24 months after the date of delivery of the Order.
8.5 In any case in which the Customer detects a non-conformity or defect in the product, without prejudice to the above, he/she will be required to activate the return procedure.
8.6 It is understood that any variation found in the products compared to the drawings, brochures, images present on websites and advertisements (which constitute a mere reference) cannot be considered a defect or non-conformity.
8.7 Anirav Brand will repair or replace any product recognized and/or determined to be defective or non-compliant within the timeframes necessary for production and delivery of the product. If Anirav Brand is unwilling or unable to repair or replace the product, or if, for any reason, the repair or replacement is unsuccessful, the Customer may cancel the Order. In any case, the Customer must return the defective product to Anirav Brand in good condition and in its original packaging. Return costs and the related procedure are governed by the previous Article 3 and Article 10 of these GTC.
8.8 The remedies provided for in this article constitute the sole and exclusive remedies available to the Customer.
9. DISCLAIMER
9.1 Anirav Brand's liability cannot be excluded in the event of:
- fraud or gross negligence;
- damages resulting from death or personal injury caused by intent or gross negligence of Anirav Brand;
9.2 Subject to the above, Anirav Brand's liability (whether arising out of or in connection with these GTC and any Order, whether contractual or non-contractual by law or under any other title and for any reason whatsoever, and/or arising out of the breach, failure or delay in performance of any obligation on the part of Anirav Brand under the GTC or the Order and/or any defect in the products) shall be limited to the price of the products which gave rise to such liability.
9.3 The Customer agrees to indemnify and hold Anirav Brand harmless from and against all costs, expenses, compensation, direct, indirect and consequential damages, including consequential damages, loss of profits, depreciation of goodwill, damages, claims, demands, legal and procedural costs and judgments that Anirav Brand may incur as a result of direct or indirect violations of these GTC by the Customer.
10. RETURN
10.1 To make a return, you must submit a return request within 14 days of receiving your Order by sending an email to info@aniravbrand.com with the subject line "Return - Order Number" and the Order number for which you wish to make the return.
10.2 Return shipping will be paid by the Customer, in accordance with art . 3.4 of these GTC.
10.3 In any case, any customs charges for returned goods will be borne by the Customer.
10.4 For anything not established herein, the conditions set forth in the previous article 3 shall apply.
11. FORCE MAJEURE
11.1 In any event constituting a fortuitous event or force majeure, Anirav Brand will have the right to cancel the Order, suspend its execution or postpone the Delivery date, without the Customer being able to claim any compensation for this reason, cancel his/her order or entrust the execution of the Order to third parties.
In particular, causes of force majeure or similar to these are understood to be all events beyond the control and external to the will of Anirav Brand which objectively prevent it from delivering the Order.
By way of example and without limitation, force majeure includes: technical failures, interruptions in the supply of electricity, water, natural gas, or other fuels, strikes at production facilities—including third-party facilities—where the products are actually manufactured, sudden shortages and unavailability of raw materials. Furthermore: transport strikes, delays in the arrival of ships, aircraft, and means of transport of any kind, regardless of cause; riots, civil commotions, wars, or revolutions occurring or currently occurring in the countries where the ordered products are produced or in the countries through which they pass between the place of production and the place of delivery.
11.2 Following the occurrence of an event constituting the hypothesis of fortuitous event or force majeure, Anirav Brand will inform the Customer and will try to find a solution, where possible.
In the event that the force majeure event/unforeseeable circumstances make the execution of the Order impossible or commercially and economically disadvantageous, Anirav Brand will have the right to terminate the contract, without anything being owed to the Customer in any way, except for the refund of any price already paid by the Customer for the Order.
12. PERSONAL DATA PROCESSING
12.1 Please refer to the provisions of the Privacy Policy in the relevant section on the Site.
13. APPLICABLE LAW – EXCLUSIVE JURISDICTION
13.1 These GTC and the contracts entered into pursuant to these GTC shall be governed by and construed in accordance with Italian law.
13.2 The parties agree that any dispute arising from or connected to a contract concluded pursuant to these GTC (including, without limitation, disputes relating to non-contractual liability) will be referred to the exclusive jurisdiction of the Court of Milan, without prejudice to the rights provided for by Legislative Decree 206 of 2005 ( the “ Consumer Code”) in the event of applicability of which the disputes will be referred to the consumer's Court in accordance with the provisions of the Consumer Code.
These General Conditions of Sale are updated on 06.08.2025
Pursuant to and for the purposes of articles 1341-1342 of the Italian Civil Code, by sending each Order, the Customer expressly and separately accepts the agreements contained in the following articles of these General Conditions of Sale: 2.4, 2.5 and 2.6, 2.8 (Order Confirmation and Payment); 3.2 (Right of Withdrawal); 3.4, 3.5 and 3.6 (Return Procedure and Costs); 3.7 (Price Refund - Limitations); 4.3 and 4.4 (Shipping); 4.5 (Limitation of Liability ); 6.3 (Penalty); 7.3, 7.4 and 7.5 (Warranty); 8 (Checks upon arrival of the shipment - Complaints - Forfeiture); 9 (Exclusion of liability ); 13 (Applicable law and exclusive jurisdiction).