The website www.aniravbrand.com (hereinafter, the "Site") is owned and managed by the sole proprietorship Anirav di Valentina Rago, Tax Code and VAT number 14012720968, with registered office in Milan, Via Sirte 11 (hereinafter, "Anirav Brand").

A Customer Service is available to provide information, explanations and support regarding products and purchasing and/or return procedures. Customer Service can be contacted at the e-mail address info@aniravbrand.com.

Anirav Brand communicates that all its products are entirely handmade by local artisans and, therefore, small discrepancies in the products themselves, their designs and colors as well as their packaging, even compared to the photographs on the site and on other channels attributable to Anirav Brand, are not defects but the precious distinguishing mark of authentic production, a symbol of uniqueness and inestimable value that makes each item unique and unrepeatable.

1. SUBJECT MATTER

1.1 These General Conditions of Sale (hereinafter, "GCS") apply to all orders placed through the website www.aniravbrand.com by any Customer, as defined in the General Conditions of Use of the Site, in favor of Anirav Brand and fully regulate the existing and future supply relationships between the Customer and Anirav Brand.

1.2 These GCS are published in the "General Conditions of Sale" section of the Site and are in any case considered known and accepted, even if not signed, by simply accessing and using the Site and in any case by simply sending the order.

1.3 In the event that one or more clauses of these GCS are declared null, invalid, ineffective or illegitimate, in whole or in part, by the judicial authority, this will not affect the validity and effectiveness of the other clauses or the remaining part of the aforementioned clause.

2. ORDERS

2.1 Each order relating to products sold by Anirav Brand through the Site (hereinafter, "Order/Orders") must be sent through the appropriate section of the Site.

2.2 Anirav Brand will accept Orders up to the maximum number of available pieces indicated for each product.

2.3 In no case will Anirav Brand be obliged to sell its products to the Customer before having received payment confirmation and the actual crediting of the consideration, and in any case before having sent the order confirmation, as provided for in the following art. 2.5.

2.4 All Orders are irrevocable and binding and cannot be canceled by the Customer.

2.5 Orders will become binding for Anirav Brand only after the issuance of the order confirmation which will occur following the actual receipt of payment.

2.6 In the event that full payment of the Order is not actually received within 2 days of placing the Order, the Order will be suspended and the goods subject to the Order will be made available for sale to others.

Consequently, Anirav Brand does not guarantee the Customer the actual availability of the ordered products in case of payments made beyond the 2-day term from placing the Order.

The Customer who makes a late payment must wait for the actual availability of the originally ordered products without this entailing non-fulfillment on the part of Anirav Brand.

3. RIGHT OF WITHDRAWAL AND RETURN

3.1 Pursuant to articles 52 et seq. of the Consumer Code and subsequent amendments, the Customer with the qualification of consumer pursuant to the Consumer Code (hereinafter, also "Consumer Customer"), may exercise the right of withdrawal, in the manner and terms referred to in the following articles.

3.2 The Consumer Customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, by activating the return procedure referred to in the following art. 10 within 14 days from the day of receipt of the Order. The right of withdrawal must be exercised by activating the return procedure, as indicated on the Site and/or communicated by Anirav Brand.

3.3 In the case of a non-consumer Customer pursuant to the Consumer Code, the return can be made exclusively in the case of defective and/or non-conforming products pursuant to and within the terms of the following art. 8 according to the return procedure referred to in the following art. 10.

4. SHIPPING - QUANTITY

4.1 The shipment of the Order will be made within 6 working days from the receipt of payment.

4.2 The arrival times of the goods depend on the transit times of the shipments according to the destinations and the courier used for the shipment of each Order.

4.3 The terms indicated for the shipment and delivery of the Order are not binding, are merely indicative and constitute only a reference point for the parties. Anirav Brand will do everything reasonably in its power to respect these terms.

4.4 In any case, Anirav Brand will not be liable in any way for delays in shipping and delivery of the Order caused by (i) force majeure or (ii) failure to communicate adequate instructions for the delivery of the Order by the Customer.

4.5 In any case, if Anirav Brand fails to deliver the Order due to a cause attributable to Anirav Brand, the latter's liability will be limited to the return of the price paid by the Customer for the specific Order.

5. PRICE - PAYMENT

5.1 The prices indicated on the Site may not include the costs of preparation and packaging of the goods and shipping costs (which will eventually be indicated to the Customer during checkout).

5.2 The total price of the Order, including shipping costs, will be indicated during checkout, before the Customer proceeds to confirm the Order.

5.3 In the case of an order for export to non-EU countries, the indicated price will be understood as excluding VAT (which the user will eventually have to pay according to the methods and rates of the country of destination, upon delivery of the Order), customs duties and fees, and shipping costs.

5.4 Payments must be made using one of the methods provided by the Site:

• Credit or debit card
• Paypal
• ApplePay
• ShopPay
• GooglePay

5.5 Payment will be confirmed only after the actual and full crediting of the price in favor of Anirav Brand.

6. RETENTION OF TITLE – RISKS

6.1 The ownership of the products of the Order will pass to the Customer only after full payment of the price. Payment is considered made only when the relative amount is available to Anirav Brand as provided for in the preceding art. 5.5.

6.2 From the moment of delivery, the Customer will bear all risks of loss and damage to the products subject to the Order.

6.3 Any advances paid by the Customer on the price of the Order may be definitively retained by Anirav Brand, by way of penalty.

7. GUARANTEE

7.1 Anirav Brand excludes any guarantee of suitability, adaptability or compatibility of the products with the needs and requirements of the Customer not conforming to the nature of the products themselves.

7.2 It is the Customer's exclusive responsibility to:

- choose the products in relation to their characteristics;

- ensure that the products are suitable for their intended use;

Any guarantee is excluded in the event of omission by the Customer of what is provided for in this article.

7.3 Anirav Brand's guarantee on products is expressly excluded in case of:

- modifications or alterations made by the Customer on the products;

- incorrect use, irregular storage of products;

- deterioration/wear and tear of products.

7.4 The guarantee is also expressly excluded in case of:

- discrepancies in shades/patterns compared to the images on the Site;

- slight irregularities in the seams in the products, considered acceptable according to industry standards.

7.5 To the fullest extent permitted by law, any further guarantee beyond what is established in these GCS is excluded.

8. CHECKS UPON ARRIVAL OF THE ORDER - COMPLAINTS

8.1 All products must be examined and checked by the Customer upon receipt of the Order, in order to assess the integrity of the packaging and the products themselves. In case of damage to the packaging or products, the Customer must immediately inform Anirav Brand.

8.2 The Customer, under penalty of forfeiture, within 8 (eight) days of receipt of the Order (or within the longer period eventually provided for by the Consumer Code, in the case of a Consumer Customer) must inform Anirav Brand in writing, by email to info@aniravbrand.com, of any defect or non-conformity of the products that is recognizable by a reasonable check (obvious defects and flaws), without prejudice to any claims against the carriers. Failing this, the Order will be considered accepted by the Customer and Anirav Brand will no longer be responsible for defects and non-conformities of the delivered products.

8.3 In the event that the delivered products are non-conforming or defective due to causes not attributable to the Customer and such defects and non-conformities were not recognizable by a reasonable check, the Customer must inform Anirav Brand, under penalty of forfeiture, within 8 (eight) days following the discovery of the defect. Failing this, Anirav Brand will not be liable for hidden defects and flaws.

8.4 In the case of a Consumer Customer, it is specified that in no case will Anirav Brand accept complaints or be held responsible for defects or non-conformities of the products that become recognizable or are discovered more than 24 months from the delivery date of the Order.

8.5 In any case in which the Customer detects a non-conformity or a defect in the product, subject to the foregoing, he will be required to activate the return procedure referred to in the following art. 10.

8.6 It is understood that any variation found in the products compared to drawings, brochures, images on websites and advertising (which constitute a mere reference) cannot be considered a defect or non-conformity.

8.7 Anirav Brand will repair or replace the product recognized and/or ascertained as defective or non-conforming within the terms necessary for the production and delivery of the product. If Anirav Brand does not intend or is unable to repair or replace the product, or if, for any reason, the repair or replacement fails, the Customer may cancel the Order and Anirav Brand will proceed exclusively to refund the price eventually already paid for the specific Order and upon return of the product as provided below. In any case, the Customer must return the defective product to Anirav Brand, in good condition and in its original packaging. The costs relating to the return and the relative procedure are regulated by art. 10 of these GCS.

8.8 The remedies provided for in this article constitute the sole and exclusive remedies available to the Customer.

9. EXCLUSION OF LIABILITY

9.1 Anirav Brand's liability cannot be excluded in case of:

- willful misconduct or gross negligence;

- damages resulting from death or personal injury caused by willful misconduct or gross negligence of Anirav Brand;

9.2 Except as stated above, Anirav Brand's liability (arising from or connected to these GCS and to any Order, whether contractual or extra-contractual by law or any other title and for any reason, and/or arising from the breach, omitted or delayed execution of any obligation incumbent on Anirav Brand under the GCS or the Order and/or from any defect of the products) will be limited to the price of the products that gave rise to such liability.

9.3 The Customer agrees to indemnify and hold Anirav Brand harmless from and against all costs, expenses, indemnities, direct, indirect and consequential damages, including consequential loss, loss of profit, impairment of goodwill, damages, claims, demands, legal and procedural costs and convictions that Anirav Brand may incur as a result of direct or indirect breaches of these GCS by the Customer.

10. RETURN PROCEDURE

10.1 To make a return, it is necessary to proceed with a return request by sending an email to info@aniravbrand.com, with the subject "Return - Order Number", indicating the order number for which you intend to proceed with the return.

Returns sent without activating the return procedure will not be accepted.

10.2 In any case, if the return procedure is accepted by Anirav Brand, the Customer must send the products of the Order subject to return to Anirav Brand in Via San Vittore 11, Milan, within 5 days of confirmation of acceptance of the return procedure by Anirav Brand.

10.3 All costs of returning the products are the sole responsibility of the Customer.

In case of delay in returning the products, Anirav Brand reserves the right not to accept the return.

10.4 All products must arrive in the same conditions of receipt, complete with original packaging and any additional parts that are part of the original package.

10.5 Anirav Brand will accept the returned products, reserving the right to verify that they have been returned in their original condition, in accordance with the provisions of the preceding article 10.4, and that they have not been used. Only if the product(s) is/are returned in such conditions, Anirav Brand will refund the amount paid by the Customer for the purchase of the returned products.

10.6 Anirav Brand reserves the right not to refund or to refund only partially the amount paid by the Customer for the returned product(s) if they are not returned in accordance with the provisions of articles 10.4 and 10.5 above.

10.7 In any case, any customs duties for returned goods will be borne by the Customer.

10.8 For Consumer Customers, the conditions set out in article 3 above apply.

11. FORCE MAJEURE

11.1 In any event constituting a fortuitous event or force majeure, Anirav Brand shall have the right to cancel the Order, suspend its execution or postpone the Delivery date, without the Customer being able for this reason to claim any compensation, cancel his order or entrust the execution of the Order to third parties.

In particular, force majeure or similar causes are understood to be all events beyond the control and extraneous to the will of Anirav Brand that objectively prevent it from delivering the Order.

By way of example and not exhaustive, causes of force majeure include: technical failures, suspension of electricity, water, natural gas or other fuel supplies, strikes at production plants – including those of third parties – where the products are actually manufactured, sudden shortages and unavailability of raw materials. Also: transport strikes, delays in the arrival of ships, planes and means of transport of all kinds, for whatever reason; riots, disturbances, wars or revolutions, occurring or in progress in the countries of production of the products subject to the order or in the countries through which they pass from the place of production to the place of delivery.

11.2 Following the occurrence of an event constituting a fortuitous event or force majeure, Anirav Brand will inform the Customer and try to find a solution, where possible.

In the event that the force majeure/fortuitous event makes the execution of the Order impossible or commercially and economically disadvantageous, Anirav Brand will have the right to terminate the contract, without anything being due to the Customer for any reason, except for the return of the price eventually already paid by the Customer for the Order.

12. PROCESSING OF PERSONAL DATA

12.1 Please refer to the provisions of the Privacy Policy available in the dedicated section on the Site.

13. APPLICABLE LAW - EXCLUSIVE JURISDICTION

13.1 These GCS and the contracts stipulated under these GCS will be governed and interpreted in accordance with Italian law.

13.2 The parties agree that any dispute arising from or connected to a contract concluded under these GCS (including, without limitation, disputes relating to extra-contractual liability) will be devolved to the exclusive jurisdiction of the Court of Milan, without prejudice to the rights provided by Legislative Decree 206 of 2005 ("Consumer Code") in which case of applicability the disputes will be devolved to the Consumer Court as provided by the provisions of the Consumer Code.

These General Conditions of Sale are updated as of 08.06.2025

Pursuant to and for the purposes of articles 1341-1342 of the Italian Civil Code, the Customer, by sending each Order, expressly and separately accepts the terms contained in the following articles of these General Conditions of Sale: 2.4, 2.5 and 2.6, 2.8 (Order Confirmation and Payment); 3.2 (Right of withdrawal); 3.4, 3.5 and 3.6 (Right of withdrawal, return and costs); 3.7 (Price refund - Limitations); 4.3 and 4.4 (Shipping); 4.5 (Limitation of liability); 6.3 (Penalty); 7.3, 7.4 and 7.5 (Warranty); 8 (Checks upon arrival of shipment - Complaints - Forfeiture); 9 (Exclusion of liability); 10 (Return procedure); 13 (Applicable law and exclusive jurisdiction).